If you have any questions about our policy please send us an email at support@sebatrade.de, and we'll help you out!
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days of receiving your order. Merchandise received after the returnable period will only be accepted at our discretion for a store credit. Returns are processed within 7-10 business days from when your items have been received at our facility.
What happens next?
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that if the returns process is not followed, [SITENAME] is not responsible for returns lost in transit to us.
Online Purchases
We do not accept returns on products that were not purchased via this website. Items purchased online cannot be returned for refund or exchange to any of the [SITENAME] retail stores.
Returning items purchased as a gift
If you are returning a gift you received from a purchase made from this website, please contact our Customer Service Team at support@sebatrade.de. Please note we reserve the final approval on all Returns and Exchanges.